Your phones keep answering after the office closes.
I set up virtual phone assistants for HVAC and home service companies in Central Ohio. They answer every after-hours call, book the job, and send real emergencies straight to your on-call tech.
Hear it for yourself
(380) 220-8084You'll reach Elaina, answering for Ironwood Heating & Air, a made-up company I use for demos. Try booking a Monday appointment, or tell her the furnace is banging.
What the assistant handles
- Answers every call
- Nights, weekends, and holidays. Callers get a calm, clear voice instead of a voicemail box.
- Books the job
- It takes the name, address, and problem, then books an arrival window. After-hours fees are stated before anything is booked.
- Gets emergencies to a person
- A gas smell or CO alarm gets safety instructions and goes straight to your on-call tech. So does no heat with someone vulnerable at home.
- Sends you the details
- Every call ends with an email summary. Urgent calls are flagged so they don't wait until morning.
How setup works
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We talk through your calls
Your hours, fees, service area, and what counts as an emergency for your shop.
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I build it and you test it
You call it yourself and try to trip it up. I fix anything that's off.
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Forward your after-hours calls
You keep your phone number. Calls forward to the assistant when the office closes.
Local, and easy to reach
I'm Asante Anderson. I build phone and intake systems for service businesses here in Columbus, and I support every setup myself.
Your business keeps its phone number and owns its call records. If you ever cancel, call forwarding turns off and your records come back to you.